The owners of L’Entrecôte and Sabio have described their new venture as ‘Jules Verne meets Banksy for escargot and a beer’. Clearly they are going for the urban-cult vote with their ground-floor shophouse bar and lounge on Club Street. Not content with the quirky collage-of-speakers- fronted bar, zigzag-patterned floors, hand-carved, life-sized tigers and art deco grills and frames, the walls – full-length paste-ups by urban artists – will get replaced every six to eight weeks. They’ve opened with a big pop too: Delamotte champagne is served by the magnum ($145 bottle, $15 glass), alongside draught Swiss beers and a playful contemporary menu of dishes like ‘Drunken’ Snail Croquettes ($15) and ‘Plate of Meat’ ($46) – lamb chops, Wagyu beef and roast chicken on one plate.
Lack of service, serving staff were inattentive and the bartenders were unfriendly and seemed irritated. It's a nice chill out place but the service could be significantly improved.
Posted on Sun 20 May 2012 04:30:24
Schal said: “Bad Service”
I was at 83 club street last Friday, after hearing so much about it. I was there from 6.45-10.30 pm, enjoying drinks and food with 3 other friends. As we were chatting, one of my friend accidentally dropped his glass of wine while gesturing. I asked one of the staff, Rain (if I was told his name correctly), if my friend can have a replacement since it was an accident. He impolitely declined, and say "We do not 'replace' because of an accident". This was even after our 10th glasses of drinks with the tab running.
He clearly was implying that we were asking for a free drink and have no money to pay for it. I am so shocked by his response and say "I will pay for it, just replace it!" To which he reacted "Don't talk to me like that!". He left subsequently. And when he next walked pass, he was not bringing a glass of wine, but he POINTED HIS MIDDLE FINGER at me and say "Don't talk to me like that!"
This is really unacceptable in any circumstances, in a service industry, in the society of Singapore. He can definitely be sued for such behavior. An escalation to the manager, Cassie, was responded with a round of drinks to a peace us. I don't even think this is appropriate. It's almost to reaffirm we are there to get free drinks which is not the case.
We are clearly capable of paying for our own drinks. He should be reprimanding Rain and get him to apologize to the group, to do a quick service recovery. Customer is always right no matter what. In this case, he is clearly in the wrong pointing middle finger.
I just need to highlight that this is clearly a lack of training for the staff or they hired the wrong staff. I hope they are taking a serious approach to Rain and look carefully into this situation soon.