Holland Village has had quite a makeover over the past few years, but its old-faithful watering hole Wala Wala – affectionately known as Wala’s to locals – remains ensconced on Lorong Mambong. On the ground floor, enjoy a cold one at the distinctive yellow-lit bar and catch the game on one of several flat-screen TVs. The bar upstairs hosts a variety of local music and comedy acts, with an ‘acoustic happy hour’ from 7 to 8.30pm. The only annoying change at Wala’s is the new smoking policy – only a limited number of seats are available for smokers outdoors, so the remaining cigarette-puffing patrons have to hang around the adjoining alley like delinquent teenagers.
I just got back to NZ from my recent trip to Singapore, and on my last night, was taken to Wala Wala, and though all the points mentioned about service are valid (to the individual)...
I can tell ya, to experience the live atmosphere, even with the crowded place as it is...
It was fantastic!
We dont have many places like Wala Wala in Christchurch, NZ; but to be there in amongst the "rowdiness", and even with staff the way can "be"; I felt it added to the whole ambience of the place...
So in the end, two thumbs up, def would go back again...
It helps also the people you go with too
Posted on Wed 24 Aug 2011 09:52:33
Fiona said: “live and let live.”
Let's all say that we have all been to places when it's too crowded or busy and no one can do anything about it. Yes, staff might be having a bad day and it might be your unlucky day to be working when such staffs are working but everyone can get pissed off at something/someone right?
Just treat them nicely like you would, normal people. smile and they might smile back. no one is expecting any tips, this is Singapore.
I've been there a couple of times and yes it is crowded and rowdy but staff have always eventually attended to us (small Asian group) Don't let all these trival matters affect your night outs, hotheads.
If they were that bad, they wouldn't have kept their business going for so long now.
Posted on Mon 13 Dec 2010 12:32:22
Daisy Terry said: “Horrible Staff”
I got hasssled by the bouncer for no reason. My friend was smoking and was told to step out which she did, but he told me off and yelled at me in front of everyone. When I complained to the manager, the manager just laughed on my face. "What a manager". I told him whatever happen while the bouncer was looking at me, in return the bouncer again yelled at me in front of the manager and other customers, apparently the manager didn't react at all to that. Instead he took me to the corner and said nothing but he needs to investigate. Rubbish. I will complain about this incident somewhere and get it published because I felt that the bouncer was horrible and the staff needs more training.
Posted on Sat 13 Nov 2010 21:03:15
Jasper said: “Inconsistent Service”
Live band is the only redeeming factor. We paid for our drinks and entered half an hour later. Bouncer told us we could no go in as we bought our drinks too early and that we had to buy another drink to go in.
Posted on Sun 13 Jun 2010 02:19:21
Raine said: “Well, dont expect too much......”
I've been to Wala plenty of times, and it's true though, I have not seen the best service around there. But what are you expecting from a place like that? Cheap one-for-one drinks, rowdy teens and executives trying to "unwind" themselves from work, at a rather run-down little bar. If anyone is looking for a place with good service, good crowd, nice & "a-tas" environment - then go hotel bars instead!
Posted on Thu 27 May 2010 00:05:11
Annoyed@WalaWala said: “Bad service - it happens and already more than once”
I got very bad service at Wala Wala. And I don't think I started off being a bad customer to them.
It seems like they like to serve whites, big groups, and regulars in that order. When it comes to small, Asian groups like the one I was on that weekend, the wait staff don't seem to bother.
Imagine this: Waitress was serving the white group table next to ours. I was literally behind the waitress every time she came to that table. I called out to her, waved at her, tapped her shoulder. She seemed intent on IGNORING me. This went on for more than 20 minutes. When I saw her attend to another table with patrons who came waaaay later than ours, I had to stand in front of her and stop her to register my discontent.
Later, when I complained to the manager about this, he challenged me by saying that they have too few people serving too many tables - what was he to do about it? He was aggressive, refused to listen, and challenged me to do something about it. He even said to email him with my problem instead of actually doing anything to address it.
This is already the second or third time I've received sub-par service at this place and I think the management (not the floor manager or operations manager - the OWNER for crying out loud) need to do something about it.
Posted on Wed 19 May 2010 05:09:15
Chloe said: “Horrible service - Extremely Disappointed”
Slow service without anyone noticing you for at least 10 mins of waving to get a waiter's attention.
Won't provide a little bit of extra service like getting you a glass of water if they don't expect a tip coming because they know you are unhappy.
Snickers within earshot if tip not given due to the above mentioned subpar service.
Worse of all, the 2 staff who attended to us on seperate occasions were the manager and operations manager. Imagine that!
We are never stingy with tips but service should come before gratuity and not vice versa.
Posted on Sun 07 Feb 2010 13:13:38
Alan said: “Maybe disgraceful customers deserve bad service”
The previous comments is totally out of place. Yes, the service at Wala Wala is not always quick and the 1-for-1 deal usually gets disorganised (since many customers order only second before 9pm when the happy-hour deal ends), especially on weekends. (Just got back from there on a Saturday night, no problems at all with service this time.) However, to have the chutzpah to complain about a waitress not allowing herself to be called "F&%#$ing bitch" is beyond belief. Some customers think just because they throw around a lot of money they can treat overworked service personnel like a piece of dirt.
Posted on Sun 06 Dec 2009 01:15:08
Sarah said: “Worst service in Singapore”
I went last night; had a server who claimed to be named XYZ [ed: name removed]. She gave us major attitude when we said we wanted to pay cash vs. credit card, rolling her eyes. Then we had been overcharged on the bill - two drinks ended up on the wrong tab and one of our friends had not received her free beer in the 1-for-1 deal. When we tried to rectify this, 3 different people came over and told us we were wrong. We had spent a huge amount of money between the 9 of us, and were not going to back down - we were definitely the largest group there and had spent a few hundred dollars! After a long ordeal, the waitress went back inside to get the beer that we had already paid for. As she was walking away, I said to a friend, "What a F$%Ting bitch." She then CAME OVER AND LECTURED me about why I should call people bitches for another 5 minutes, and STILL would not give us the drink we had already paid for. I told her I was sorry, that we just wanted to finish and get out of there, but I wanted to get her name anyways. She actually said, "My name is F%^& YOU bitch." I had to ask several other employees to get her name. I was totally, completely SHOCKED at her behavior considering the amount of money we spent. Next time we take the group out, we'll be going to Tango's, where the owner actually understands the value of good customer service.
Posted on Wed 04 Nov 2009 12:19:55
Michelle said: “I agree with jens”
I love wala wala! I don't know why Sharon would say such a thing...
Posted on Thu 27 Aug 2009 21:48:56
Jens said: “cannot share this”
I am there regularly on weekends, afternoon - early evening. Never had a problem with slow or bad service.
Posted on Sat 17 Jan 2009 17:47:35
Sharon said: “Horrible appalling service!”
Don't waste even a minute of your time here. You will die of hunger and thirst before getting a waiter and then they are rude to you on top of it. They are severely understaffed and I cannot imagine why anyone goes there. You wait for hours just for rude, agonizingly slow service.