The kitchen keeps things low-key with simple Italian bistro fare. Whether done aglio olio-style or tossed with hunks of plump slipper lobster in a white wine-reduced broth, the pastas are crowd-pleasers. The crowning glory, however, is the thin-crust pizza section. Our Barzoni (bacon, mushroom, garlic mascarpone and shredded basil) and Santino (pepperoni, chorizo, baby spinach and jalapeño) were outstanding.
I've been to Verve in Gillman a couple of times now with friends and we've always had a good time. We've become real fans of a couple of the items in the menu like the calamari & pizzas (thin-crust, the way we like it). We've always found the service friendly - not all the staff have the same level of initiative but in general, good.
I've seen this same 'cola review' in a couple of the other food sites and I was a little surprised as it's so different from the many good times we've experienced. It is unusual that I would comment on somebody else's review but on this occassion it appears to be particularly vindictive?
As a regular, I would urge you to make your own decision. Based on our experience, the above review seems a little odd.
Posted on Thu 13 Aug 2009 19:40:22
cola said: “v disappointing service and poor service recovery”
There had been a dispute over the bill when i dined at verve on 1aug. To cut the long story short, we had 2 bottles of wine but, When we want to settle the bill, they charged us for 3 bottles of moscato. We explained that only 2 bottles came. but the rude girl insisted she opened 3 bottles in front of us and ascertain that there are 3 empty bottles in the kitchen! fine. show us the empty bottles then. A good 10-15mins later she came back saying she can't find but nonetheless they decided not to charge us for the third bottle.
However, she went on to say that they will check the cctv after they close and find out. well, this certainly sounds VERY wrong! what do you mean?? so, do you want to take down my ic/ hp to call me back or call police??? we never had a 3rd bottle. since you can't find the empty bottle, apologise and admit your mistake! well, she didn't. fine. let us watch the cctv too, she never opened a third bottle in front of us, the cctv will shows that. oh well, their boss is not around so nobody can watched! wow. that's a good excuse!
We asked to speak to her manager. XYZ said she'll give us an answer after they view the cctv and proceed to explain that the poor girl is probably scared thus speaking in a tactless way. She went on to apologise several times on her behalf. sigh.. i think my friends and i are too nice people. We didn't made a big scene there. XYZ offered to keep us informed.
ok. one week had passed and still no news. I see, this is how they treat their customers. They wrongly accused their customers, insulted them and refused to apologise after finding out that its a false accusations.
Even if they call now, we are NEVER going back there again.